FAQ

What services does Di Trani Proactive Wellness offer?

Di Trani Proactive Wellness offers a range of wellness services in Richmond Hill, including Registered Massage Therapy, psychotherapy, acupuncture, Reiki, energy healing, PEMF and Near Infrared Light therapy.  Our goal is to provide a professional and welcoming space where clients can access care that supports the body, mind, and overall well-being.

 

Where is Di Trani Proactive Wellness located?

Di Trani Proactive Wellness is located at 30 Wertheim Court East, Unit 9, in Richmond Hill, Ontario. The clinic is near Hwy 7 and Leslie, and serves clients from Richmond Hill, Markham, Thornhill, Vaughan, North York, and surrounding areas. The clinic is accessible by YRT/Viva transit, with TTC connections available from North York. 

 

Do I need a referral to book an appointment?

In most cases, you do not need a doctor’s referral to book an appointment. However, some insurance plans may require a referral or specific documentation for reimbursement. It is always a good idea to check with your insurance provider before your first visit.

 

How do I know which service is right for me?

If you are unsure where to begin, you can contact the clinic and share a brief description of what you are looking for. For example, muscle tension or physical discomfort may lead you toward Registered Massage Therapy, or acupuncture. Emotional stress, anxiety, or relationship concerns may be better suited for psychotherapy. Reiki or energy healing may be appealing if you are looking for a calming, holistic experience.PEMF therapy and infrared light therapy may be appealing if you are looking for supportive wellness services that focus on relaxation, recovery, circulation, or general body comfort. These services may be considered as part of a broader wellness approach, depending on your goals and individual needs. 

 

Do you offer in-person and online services?

Some services are offered in person at the Richmond Hill clinic, while psychotherapy may be available both in person and online across Ontario. Availability may depend on the practitioner and service type.

What is a Registered Massage Therapist?

A Registered Massage Therapist, also known as an RMT, is a regulated health professional in Ontario. RMTs are trained to assess and treat soft tissue and musculoskeletal concerns, including muscle tension, pain, stress-related tightness, and mobility issues.

 

What is the difference between an RMT and a massage spa?

The main difference is that a Registered Massage Therapist, or RMT, is a regulated and licensed health professional in Ontario. RMTs complete formal education in areas such as anatomy, physiology, pathology, assessment, therapeutic techniques, treatment planning, ethics, consent, and clinical practice. They must also meet the registration requirements of the College of Massage Therapists of Ontario before using the title RMT.

 

Because of this training, an RMT is able to provide massage therapy with a clinical understanding of the body. Treatment may include discussion of your health history, assessment of areas of pain or tension, consideration of injuries or medical conditions, and a treatment approach tailored to your individual needs.

 

Massage spas may offer relaxing and enjoyable massage experiences, but not every spa massage is provided by a Registered Massage Therapist. If you are seeking therapeutic massage from a regulated professional, or if you require an insurance receipt for massage therapy, it is important to confirm that the provider is an RMT.

 

Can I claim Registered Massage Therapy through insurance?

Many extended health benefit plans cover Registered Massage Therapy when it is provided by an RMT. Coverage depends on your individual plan. Some insurance providers may require a doctor’s referral, while others do not. Please check with your insurance provider directly.

What conditions can massage therapy help with?

 

Registered Massage Therapy may support concerns such as back pain, neck and shoulder tension, headaches related to muscle tightness, sports recovery, stress-related tension, postural strain, and general muscle soreness. Your RMT will discuss your concerns and treatment goals before beginning care.

 

What should I expect during my first massage therapy appointment?

Your first appointment may include a health history review, discussion of your current concerns, assessment of the affected areas, informed consent, and treatment. Your RMT will explain the approach and check in about your comfort throughout the session.

 

Is massage therapy only for relaxation?

No. While massage therapy can be relaxing, Registered Massage Therapy can also be therapeutic and goal-focused. Many clients seek RMT care for pain, injury recovery, muscle tension, posture-related discomfort, mobility concerns, and stress held in the body.

What is acupuncture?

Acupuncture involves the insertion of very fine needles into specific points on the body. It is often used to support concerns related to stress, tension, pain, sleep, relaxation, and overall wellness.

 

Is acupuncture regulated in Ontario?

Yes. In Ontario, Acupuncturists and Traditional Chinese Medicine Practitioners are regulated by the College of Traditional Chinese Medicine Practitioners and Acupuncturists of Ontario. Clients can verify a practitioner’s registration through the College’s public register.

 

What can acupuncture help with?

Clients may seek acupuncture for concerns such as stress, muscle tension, pain, headaches, sleep concerns, general wellness, and relaxation. Each person’s needs and response to care are different.

 

Does acupuncture hurt?

Acupuncture needles are very thin. Some people feel little to no discomfort, while others may notice mild sensations such as pressure, warmth, heaviness, or tingling. Your practitioner should explain what to expect and check in with you during treatment.

 

What should I expect at my first acupuncture appointment?

Your first appointment may include a discussion of your health history, current concerns, lifestyle, stress, sleep, digestion, and areas of discomfort. Your practitioner will then explain the suggested approach before beginning treatment.

What is Reiki?

Reiki is a gentle energy-based wellness practice that many clients use for relaxation, grounding, and emotional balance. Sessions may involve light touch or hands placed near the body while the client remains fully clothed.

 

What is energy healing?

Energy healing is a broad term that may include practices intended to support relaxation, balance, grounding, and a greater sense of inner calm. Clients may be drawn to energy healing when they are feeling stressed, emotionally heavy, energetically drained, or disconnected from themselves.

 

What is life coaching?

Life coaching is a supportive, goal-oriented service that can help clients explore personal growth, life direction, motivation, confidence, habits, relationships, career goals, or transitions. A life coach may help you clarify what matters to you, identify obstacles, set goals, and take 

 

Why do people choose Reiki or energy healing?

People may choose Reiki or energy healing when they are looking for a quiet, calming, and holistic wellness experience. Some clients are drawn to these services because they value spiritual, energetic, or mind-body approaches to wellness.

These services may appeal to people who want to feel more grounded, relaxed, emotionally settled, or connected to themselves.

 

Why do people choose life coaching?

People may choose life coaching when they want support with personal goals, motivation, decision-making, confidence, life transitions, career direction, relationships, or creating healthier routines. Life coaching can be helpful for clients who are not necessarily seeking therapy but would like structured support, encouragement, and accountability.

Do you provide receipts for insurance?

Receipts may be available for eligible services provided by regulated professionals, such as Registered Massage Therapy, Acupuncture or Psychotherapy. Coverage depends on your insurance plan. Clients are responsible for confirming coverage with their own provider.

 

Will my insurance cover psychotherapy?

Many extended health plans cover psychotherapy with a CRPO licensed Registered Psychotherapist. However, each plan is different. Some plans may specify coverage for Registered Psychotherapists, psychologists, Registered Social Workers, or other provider types. Please check your benefits before booking.

 

Will my insurance cover acupuncture care?

Many insurance plans include coverage for acupuncture, but coverage amounts and requirements vary. Clients should check directly with their insurance provider.

 

How do I book an appointment?

You can contact Di Trani Proactive Wellness to ask about available services, practitioner schedules, and appointment options. If you are not sure which service is right for you, you can briefly describe your concern and ask which practitioner may be a good starting point.

 

What areas do you serve?

Di Trani Proactive Wellness serves clients from Richmond Hill, Markham, Thornhill, Vaughan, North York, Aurora, Newmarket and nearby communities. Conveniently located on HIghway 7 and Leslie Street with easy access via Highway 404, 407 and YRT/Viva public transit. Online psychotherapy may also be available to clients located across Ontario.

Should I see an RMT, acupuncturist, psychotherapist, or Reiki practitioner?

The right starting point depends on your concern. If your main concern is muscle tension or soreness, Registered Massage Therapy may be a good fit. If you are looking for support with stress, pain, or general balance, acupuncture may be worth exploring. If you are struggling emotionally or relationally, psychotherapy may be appropriate. If you are looking for a calming, holistic experience, Reiki may be a good option.

 

Can I use more than one service?

Yes. Many clients benefit from more than one type of support. For example, someone experiencing stress may carry tension in the body and also want emotional support. In that case, Registered Massage Therapy and psychotherapy may address different aspects of the same experience.

 

What makes an integrated wellness clinic helpful?

An integrated wellness clinic gives clients access to multiple forms of care in one setting. This can make it easier to explore physical, emotional, psychological, and holistic wellness needs without having to search for separate providers in different locations.

 

How do I know if a provider is regulated?

For regulated professions, clients can often verify a provider through the relevant Ontario regulatory college’s public register. For example, Registered Massage Therapists can be verified through CMTO, Registered Psychotherapists through CRPO, and Acupuncturists through CTCMPAO.

 

What if I am still unsure where to start?

That is completely normal. You can contact the clinic and ask for guidance based on your main concern. You do not need to know the exact service before reaching out.

What is psychotherapy?

Psychotherapy with a licensed Registered Psychotherapist is a supportive and confidential process where you work with a trained mental health professional to explore thoughts, emotions, relationships, stressors, psychological patterns, and personal challenges. Therapy can help you better understand yourself and develop new ways of coping.

 

What is a Registered Psychotherapist?

A Registered Psychotherapist is a regulated mental health professional registered with the College of Registered Psychotherapists of Ontario. Registered Psychotherapists may support clients with concerns such as anxiety, stress, relationship challenges, couples counselling, ADHD, grief, trauma, burnout, self-esteem, and life transitions.

 

Do you offer online psychotherapy?

Yes, psychotherapy may be available online for clients across Ontario, depending on practitioner availability. Online therapy can be a convenient option for clients who prefer virtual sessions, have busy schedules, or live outside the Richmond Hill or Markham area.

 

Is online therapy as effective as in-person therapy?

Online therapy can be a meaningful and supportive option for many clients. The best choice depends on your comfort, privacy, preferences, and needs. Some clients prefer in-person therapy, while others appreciate the convenience and accessibility of online sessions.

 

What if I feel nervous about starting therapy?

Feeling nervous about starting therapy is very common. You do not need to have everything figured out before reaching out. A first session is usually about getting to know you, understanding what brings you in, and beginning at a pace that feels safe and respectful.

 

Do I need to be in crisis to start therapy?

No. Many people begin therapy before things become a crisis. Therapy can support stress management, self-understanding, communication, emotional regulation, relationship patterns, grief, identity questions, life transitions, and personal growth.

If you are in a crisis situation please call 911, visit your nearest Emergency Department or reach out to 988 for crisis support.  

 

Can psychotherapy help with relationship concerns?

Yes. Psychotherapy can help individuals and couples better understand communication patterns, emotional triggers, conflict cycles, trust concerns, and relationship stress. Therapy can provide a structured space to explore what is happening and what may need to change.

 

What is the difference between a psychologist, psychotherapist, social worker, and psychiatrist? 

If you are looking for talk therapy, emotional support, relationship support, or help understanding patterns in your life, a Registered Psychotherapist may be an appropriate starting point.

 

If your needs involve medication, medical treatment, or urgent psychiatric care, a physician or psychiatrist may be more appropriate. If you are looking for a formal psychological assessment or diagnosis, a psychologist may be the preferred option. If you need broader community support, advocacy, case management, or help connecting with social services, a Registered Social Worker may be helpful.

 

If we are not the right fit for your needs, we will do our best to guide you toward an appropriate referral or resource.

What does a chiropractor do?

A chiropractor may assess concerns related to the spine, joints, movement, posture, pain, and physical function. Chiropractic care may support concerns such as back pain, neck pain, headaches, stiffness, posture-related discomfort, and mobility issues.

 

When should I consider seeing a chiropractor?

You may consider chiropractic care if you are experiencing back pain, neck pain, joint stiffness, headaches, reduced mobility, posture concerns, or discomfort related to work, activity, or injury.

 

Is chiropractic care only for back pain?

No. While many people associate chiropractic care with back pain, chiropractors may also support concerns related to the neck, shoulders, joints, headaches, posture, movement, and overall physical function.

 

Can chiropractic care be combined with massage therapy?

Yes. Some clients find that chiropractic care and Registered Massage Therapy complement each other. Chiropractic care may focus on joints, movement, and alignment, while massage therapy may focus on soft tissue, muscle tension, and relaxation.